Refund & Return Policy – AasaanShop
At AasaanShop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
You may request a return if:
- The item is unused, unworn, and in original condition
- The item is returned with original packaging
- The return request is made within 7 days of delivery
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (by customer)
- Products without original packaging
- Clearance or sale items (if applicable)
- Personal use items (if opened, where hygiene applies)
3. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product:
- Contact us within 48 hours of delivery
- Share clear images or video proof
- Our team will verify and offer a replacement or refund
4. Return Process
To initiate a return:
- Contact us via WhatsApp or email
- Provide your order number and issue details
- Wait for approval from our support team
- Ship the item back (if required)
5. Refund Method
Refunds will be issued through:
- Bank Transfer
- JazzCash / EasyPaisa
(COD orders are refunded via digital payment methods)
6. Refund Processing Time
- Refunds are processed within 5–10 working days after approval
- Processing time may vary depending on payment method
7. Shipping Costs for Returns
- If the return is due to our mistake (wrong/damaged product), we cover the shipping cost
- If the return is due to customer preference, the customer may bear the return shipping charges
8. Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
9. Exchange Policy
- Exchanges are available for defective or incorrect items
- Exchange depends on product availability
10. Contact Us
For returns or refund requests, contact us:
Email: info@aasaanshop.com
Phone / WhatsApp: 03099764514
Location: Pakistan
Final Note
At AasaanShop, we aim to make your shopping experience easy, safe, and reliable. Your satisfaction matters to us.